Once an order is confirmed, Devbhumi will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our customers to find an amicable solution that is fair to all parties.
Devbhumi also reserves the right to cancel or refuse to accept any order placed due to various reasons including but not limited to, the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.
In case of Damaged product
While we take the utmost care of ensuring your order is packed with the extra security needed for handling glass bottles – there is damage sometimes.
If your order is damaged, Devbhumi needs to be notified of damaged product within 48 hours from the delivery date via email to firstname.lastname@example.org with the subject heading: “Damaged Package”. In the email please share your order number, image of invoice, 1 outer box image, 2 clear images of damaged product and your phone number.
In case of multiple item shipments, only the affected product can be returned and replaced.
Please note, your email will be responded to within 24-48 hrs of receipt and we will work with you on doing our best to provide an amicable solution.
In case of Missing product
Devbhumi needs to be notified of missing product within 48 hours from delivery date via email to email@example.com with the subject heading: “Missing Item”. In the email please share your order number, image of invoice, 1 outer box image, 2 clear images of the opened box with all the items that were sent and your phone number.
We are unable to accept a refund request. But, we will be happy to promptly re-send the missing product
Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
Once an order is submitted, it automatically goes to the packing department and we begin preparing to ship out the product. In case of cancellation, please send us an email with the Subject – “Cancellation” within two hours of your order.
Products once opened are not eligible for return except in special scenarios. Please email us at firstname.lastname@example.org within 48 hours from the delivery date and inform us of your specific reason for wanting a return and we will do our best to service your request. In the email please share your order number, image of invoice, 1 outer box image, 2 clear images of product and your phone number.
Items that are shipped to Devbhumi without adequate packing to ensure the safe return and are subsequently damaged are not eligible for full return credit.
Please note that shipping costs for returns are the responsibility of the customer. Please return via insured parcel post for tracking purposes. We cannot be responsible for return packages lost in transit.
Please return to:
DEVBHUMI NATURAL PRODUCTS PRODUCERS CO. LTD.
Plot No. 15, Old SBI Lane, Mohabbewala industrial area, Dehradun, Uttarakhand 248110.
+91 90 8475 6745
Please note, we are unable to accept returns due to variance in taste, texture, colour or aroma.
This is because our 100% natural and pure, single-origin honey are unlike supermarket honeys that are generally blended, ultra-filtered and pasteurized to create a uniform product. Devbhumi honey is not processed and possesses its own distinct flavour and colour and can also have variations in these characteristics from year to year with no two batches being identical. In addition, our honey-do crystallizes as the crystallization of honey is a natural process of 100% pure honey.