Refund and Returns Policy

Return and Refund Policy for DevBhumi

Last Updated: July 12, 2025

At DevBhumi (“we,” “us,” or “our”), we want you to be completely satisfied with your purchase from our eCommerce platform, accessible at https://devbhumi.com, powered by WordPress WooCommerce. This Return and Refund Policy outlines the terms and conditions for returning products and requesting refunds for purchases made on our website. This policy applies to all customers shopping from India and, where applicable, internationally, in compliance with the Consumer Protection Act, 2019, and other relevant Indian regulations.

1. Eligibility for Returns

You may return eligible products purchased from https://devbhumi.com under the following conditions:

• Timeframe: Returns must be initiated within 7 days from the date of delivery.
• Condition: Products must be unused, in their original packaging, and in the same condition as received, with all tags, labels, and accessories intact.
• Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or order number, to process a return.

Non-Returnable Items

The following items are not eligible for return unless defective or damaged:

• Personalized or custom-made products.
• Perishable goods (e.g., food items, flowers).
• Digital products or downloadable content.
• Items marked as “final sale” at the time of purchase.

2. Return Process

To initiate a return, follow these steps:

1. Contact Us: Reach out to our customer support team at [email protected] or +91 90 8475 6745 within 7 days of delivery to request a return. Provide your order number and reason for the return.
2. Return Approval: We will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Ship the Product: Package the product securely and include the RMA number. Ship the product to the address provided within 7 days of receiving the RMA.
4. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria. We will notify you of the status of your return within 5 business days of receipt.

Return Shipping Costs

• Our Error: If the return is due to our error (e.g., wrong product, defective item, or damaged during shipping), we will cover the return shipping costs.
• Customer Preference: If the return is due to a change of mind or other non-defective reasons, you are responsible for the return shipping costs.

3. Refund Process

If your return is approved, we will process your refund as follows:

• Refund Amount: Refunds will be issued for the original purchase price of the product, excluding any shipping fees unless the return is due to our error.
• Processing Time: Refunds will be processed within 7-14 business days after we receive and inspect the returned product.
• Payment Method: Refunds will be issued to the original payment method used for the purchase.
• Notification: You will receive an email confirmation once the refund is processed.

4. Exchanges

• Availability: If you wish to exchange a product for a different size, color, or variant, you may request an exchange subject to product availability. Follow the same return process outlined above, specifying that you want an exchange.
• Shipping Costs: Exchange shipping costs will be handled similarly to returns (covered by us for our error; otherwise, borne by you).
• Process: Upon receiving the returned product, we will ship the replacement item within 5-7 business days, subject to availability.

5. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product:

• Contact us within 48 hours of delivery at [email protected] or +91 90 8475 6745 with details and, if possible, photos of the issue.
• We will arrange for a replacement or refund at no additional cost to you, including return shipping.
• Defective products will be inspected upon return, and we reserve the right to deny claims if the defect is due to misuse or improper handling.

6. Third-Party Vendors and Freelancers

We engage third-party vendors and freelancers for various aspects of our platform, including product sourcing, packaging, and website content creation. While we strive to ensure the quality and authenticity of all products, we may not always have direct control over the supply chain or creative assets used. If you believe a product or its associated materials (e.g., packaging, images) infringes on intellectual property rights or does not meet expected standards, please contact us at [email protected] or +91 90 8475 6745. We will review the concern and take appropriate action, which may include replacing the product, issuing a refund, or removing the content.

7. Cancellations

• Before Shipment: You may cancel your order before it is shipped by contacting us at [email protected] or +91 90 8475 6745. If the order has not been processed, we will issue a full refund to the original payment method.
• After Shipment: Once an order is shipped, it cannot be canceled and will be subject to the return process outlined above.

8. Limitations

• Non-Compliance: Returns or refunds may be denied if the product does not meet the eligibility criteria or if the return process is not followed.
• Force Majeure: We are not responsible for delays or failures in processing returns or refunds due to unforeseen circumstances beyond our control (e.g., natural disasters, strikes, or government restrictions).

9. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date.

10. Contact Us

If you have questions, concerns, or need assistance with returns, refunds, or exchanges, please contact us at:

DevBhumi
Email: [email protected]
Phone: +91 90 8475 6745

Thank you for shopping with DevBhumi. We are committed to providing a seamless and satisfactory shopping experience.